Responsible Gaming

At cxwelcome Responsible Gaming — Keep It Fun, Keep It Responsible

Gaming is entertainment — not stress relief or addiction. cxwelcome wants you to play in good spirits, within healthy boundaries. Our responsible gaming tools and guides are built with you in mind.

18+
Adults Only
6
Protection Tools Available
24/7
Support Services Active
0
No Stress, Just Fun
Safe Environment
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Set Your Own Limits
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Respect for Mental Health
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Think of Your Family

Responsible Gaming What Does This Mean?

Responsible gaming means keeping gaming a healthy part of your entertainment — not letting it take over your life. cxwelcome always reminds you: gaming is about fun, not a way to make money.

Online gaming has grown hugely popular in Bangladesh. But without proper limits, it can cause real harm — affecting your family, finances, and mental well-being. That's something cxwelcome is committed to preventing.

That's why we've built Bangladesh's most comprehensive responsible gaming platform — where you can set your own limits, understand your playing habits, and get help whenever you need it.

Core Principles of Responsible Gaming

  • Gaming is always for entertainment — it is not a reliable source of income.
  • Chasing losses by playing more is never the right move.
  • If you're under personal or financial stress, take a break from gaming.
  • Always play within your budget — never with borrowed money.
  • Make time with family and friends a priority.
  • If gaming is interfering with your normal daily life, seek help.
Warning Signs — Watch Out for These

If you notice that gaming is having a negative impact on your life, seek help without delay. Hiding the problem only makes it worse.

Healthy Gaming Under 3 Hours/Day
Caution Level 3–5 hours/day
Risk Level 5+ Hours/Day
Keep in mind: Gaming for more than 3 hours a day can be harmful in the long run. Use the session timer on cxwelcome to stay in control of your time.

Cxwelcome's Protection Tools

We believe you know what's best for yourself. That's why we put the controls in your hands.

Set Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately — and if you want to increase a limit, a 24-hour waiting period applies.

Takes Effect Immediately
Session Time Limits

Set a time limit for each gaming session in advance. You'll receive an automatic alert when time is up, and the session will end if needed.

Completely Free
Cooling-Off Period

Take a break from 1 day up to 6 weeks. Your account will be inaccessible during this period. It's one of the most effective tools for clearing your head.

Takes Effect Immediately
Self-Exclusion

Exclude yourself completely for anywhere between 1 month and 5 years. There are no loopholes during this period — your account will be fully closed and promotional emails will be stopped.

Completely Free
Reality Check

Pop-up reminders will appear at set intervals to let you know how long you've been playing and how much you've spent — keeping you aware and in control.

Every 30 Minutes
Gaming History Analysis

View detailed reports on your gaming patterns, win/loss ratios, and time spent. Understanding your habits is the first step to staying in control.

Always Available

How to Set Your Limits

1
Log In to Your Account

Log in to your cxwelcome account and click the profile icon in the top right corner.

2
Go to "Responsible Gaming" Settings

In the account menu, click on "Responsible Gaming" to access your options.

3
Choose the tool that works for you

Deposit limits, session time, cooling-off, or self-exclusion — choose whatever works best for you.

4
Set an Amount or Time

Set limits based on your budget and time. Remember — limits can be lowered immediately, but increasing them takes time.

5
Confirm & Receive SMS

Once your limit is confirmed, you'll receive an SMS on your mobile. The limit goes into effect immediately.

My Limits Panel
Daily Deposit Limit ৳1,000
Weekly Deposit Limit ৳5,000
Session Time Limits 2 Hours
Monthly Loss Limit ৳10,000
Your Limits Are Active

All your limits are working correctly. cxwelcome respects your commitment to responsible gaming.

Yourself Verify

Answer the questions below — this isn't a test, it's a chance to reflect on your own habits.

Self-Assessment Checklist

Check each statement that applies to you.

Problem Know the Signs

Gaming addiction doesn't happen overnight — it builds gradually. That's why awareness from the start matters. cxwelcome wants you to recognize these signs and take action before it's too late.

Personal Warning Signs

  • You feel irritable or uneasy when you stop gaming.
  • I constantly find myself thinking about gaming.
  • You keep trying to reduce your limits but haven't been able to.
  • You feel anxious or down when you try to stay away from gaming.

Social & Financial Signs

  • You're spending less time with family or friends.
  • You're borrowing money or breaking into savings to fund gaming.
  • Gaming is causing arguments or secrecy within the family.
  • You're struggling to focus on work or studies.
Important: If more than 2 of the above signs apply to you, please reach out to the cxwelcome support team or use the self-exclusion feature.

Healthy vs. Problem Gaming

Topic ✅ Healthy Gaming ⚠️ Problem
Purpose Fun & Entertainment Chasing wins or escaping stress
Budget Within Set Limits Borrowing money or dipping into savings
When You Lose Stop while you're ahead Play more than intended
Family Knows & Supports Playing in Secret
Feelings Light & Refreshing Anxiety & Guilt
Control Stop whenever you want Unable to stop

Need Help? We're Here for You

Asking for help isn't weakness — it takes courage. cxwelcome is always here for you.

Live Chat Support

Talk directly with our Bangla-speaking support team at any time. Completely confidential.

Active 24/7
Contact via Email

Email us for any questions or support regarding responsible play.

[email protected]
Instant Self-Exclusion

Want to self-exclude right away? Do it in one click from your Account Settings.

Instant

General FAQs

No, self-exclusion keeps your balance safe. Once your self-exclusion period ends and you reactivate your account, your full balance will be there. Note that no deposits or gameplay are possible while self-exclusion is active.

Yes — reducing a deposit limit takes effect immediately. However, if you wish to increase a limit, a minimum 24-hour waiting period applies from the time of your request. This delay is in place for your protection.

Yes, in certain circumstances a family member may request a third-party self-exclusion. Please contact [email protected] and submit your request along with the necessary documentation.

A cooling-off period is a short-term break (1 day – 6 weeks) that unlocks automatically when it expires. Self-exclusion is long-term (1 month – 5 years) and does not unlock automatically — a separate request must be submitted to lift it.

Absolutely. cxwelcome's support team operates with complete confidentiality — your information will never be shared. Feel free to reach out via live chat or email.

Play safe, play happy —
cxwelcome By Your Side

Use our responsible gaming tools to protect yourself and your family. Start today.

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