Cxwelcome Privacy Policy — Your data is completely safe with us

We collect certain information when you create an account and use our services on cxwelcome. We always aim to collect only the minimum information necessary.

1.1 Information Collected Directly From You

• Identity information: Your name, date of birth, and gender.
• Contact Information: Mobile number and email address.
• Payment Information: Mobile Banking, Nagad, or Rocket number (not your full card number).
• Identity verification documents: NID or passport details submitted during KYC verification.

1.2 Automatically Collected Information

• Device Information: Device type, operating system, browser.
• IP Address: For location verification and security purposes.
• Usage Data: Which games you've played, for how long, and how often.
• Cookies & Tracking: To enhance your on-site experience.

Cxwelcome uses your data solely to provide you with our services. The specific reasons are outlined below:

Cxwelcome's servers are based in Singapore and maintained to the highest security standards. Your data is stored exclusively on our own secure servers.

3.1 Retention Period

• Account information: For the duration your account is active, and up to 5 years after closure (as required by law).
• Transaction information: Up to 7 years, in accordance with financial regulatory requirements.
• KYC documents: 3 years from the date of account closure, following verification.
• Log Data: Retained for up to 1 year for security purposes.

3.2 Data Deletion

Once the designated retention period expires, or upon your request (where legally permissible), your data will be securely deleted. No residual copies will be retained in any backup after deletion is complete.

Cxwelcome does not sell or rent your data to third parties. However, limited information may be shared in specific circumstances to facilitate the delivery of our services:

4.1 When data may be shared

• Payment Processing: Solely to process transactions with Mobile Banking, Nagad & banks.
• Identity Verification Services: Authorised institutions for KYC verification.
• Legal Obligations: Upon a valid court order or lawful request from a government authority.
• Fraud Prevention: Limited data shared with cybersecurity authorities.

4.2 Never Shared

• To advertisers or marketing companies.
• To any third party without your consent.
• To any organisation for commercial gain.

Cxwelcome uses cookies to enhance your experience. Cookies are small files stored in your browser that make it easier to log in next time.

5.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. This cannot be disabled.
• Functional cookies: To remember your preferred language and settings.
• Analytics cookies: To monitor and improve site usage. You can turn this off at any time.
• Marketing Cookies: To show you personalized offers. Entirely optional.

5.2 Cookie Controls

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

Cxwelcome uses world-class technology and processes to keep your data secure. Our security infrastructure is regularly audited by independent third parties.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & IDS: Unauthorized access is automatically blocked.
• Regular security audits: Regular assessments conducted by independent third-party experts.
• Data Backup: Backed up to a separate, secure location.
• Internal Policy: Only authorised staff can access data, and only on a need-to-know basis.

Cxwelcome believes you have full rights over your personal data. Below are the rights available to you:

Cxwelcome is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we ever receive any information belonging to a minor, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using cxwelcome, please notify us at [email protected].

Cxwelcome uses a number of trusted third-party services to operate its platform. In every case, we ensure these partners adhere to privacy standards equivalent to our own.

9.1 Who We Work With

• Payment Gateway: Mobile Banking, Nagad, Rocket & bank — transaction details only.
• Game Providers: For game operation purposes — no personal data is involved.
• KYC services: Authorised institutions for identity verification.
• Cloud Services: For data storage — fully encrypted.

Cxwelcome may update this Privacy Policy from time to time, as required by changes in technology, applicable law, or our services.

10.1 Notification of Changes

• You will be notified of any significant changes via SMS or email.
• The date of any update will be displayed at the top of the page.
• Takes effect 30 days after the new policy is published.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Our Data Protection team is always ready to help.